Some more interesting IT articles

First one is about "taking a break" within a project and effectively giving yourself the time to analyze where are you ate, how is progress, where are you going… For the ESD guys, this is a version of the "5 Questions" Methodology :-) ... just presented by someone else.
Thank you Mihai for the link:

http://management.itmanagersjournal.com/article.pl?sid=05/11/10/1730203&from=rss

Second one is talking about "training" your users, getting things done the right way so you avoid problems, so you prepare the user for the things he is NOT supposed to do. It is written from the point of view of customer support / configuration management, but it has several "deep" true remarks about users.. like:

They're just as happy to not see you as you are to not have to see them.

http://itmanagement.earthweb.com/secu/article.php/3563976