Making Your Software Lovable

This is an important article for anyone involved in software development: programmers and quality assurance and others… It describes the basic elements to be considered if you want your software to be “loved” by the users. Of course there it is much more that what’s presented here, but these are the most obvious rules and have to be followed all the time.
- Make A Good First Impression
- Keep It Simple
- Be Nice to the User
- Write Real Documentation
Warning: This does not make the software a good one :-) it just makes users “like” it. If the software also does the job well, then, and only then - you are in business.

http://www.devsource.com/article2/0,1895,1880672,00.asp