Phone Etiquette for Success

We use phones a lot for handling our Project Requirements or Customer Support. Now that we have VOIP, I am on the phone more than 50% of my time in the office. Each one of you probable is doing the same on a different scale.

The next article, talks about handling phone calls, it is not what I was looking for (a phone - etiquette), but it contains some nice thoughts and funny stories.

http://www.ecommercetimes.com/rsstory/42386.html